← Control Room 94 · Customer Care
Staff · Desktop 1440 + Mobile 390 · English LTR
CONCEPT · NEW DOMAIN
Next — Case Detail →

Customer Care — Care Queue

Canonical object: the Case. Customer Care owns Case truth — severity, SLA, resolution, and the compensation handoff to Finance. Operations owns the operational facts a Case references; CRM Inbox stays a conversation tool, not a Case system.

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DESKTOP 1440 — QUEUE
Case Customer Summary Severity SLA Owner Status
CASE-1042 Fatima Al-Rashid Boat cancelled, no alternate offered HIGH Breached · 3h over Layla H. IN PROGRESS
CASE-1041 Omar Nasser Wrong pickup hotel, missed transfer HIGH Breached · 40m over Duty Manager IN PROGRESS
CASE-1038 Reem Qassim Refund request, weather cancellation MEDIUM 4h remaining Layla H. AWAITING FINANCE
MOBILE 390×844 — QUEUE ON THE GO
Care Queue
2 breaching SLA
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HONEST STATES
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